Privacy Policy

Last updated: 13 March 2026

1. Introduction

Hunter’s Brook (“we”, “us”, “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, use our services, or interact with us.

We respect your privacy rights and are committed to being transparent about our data practices. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller:
Hunter’s Brook
Unit 2B, St James Centre, East Rd, Temple Fields, Harlow CM20 2SX, UK
Email: sales@huntersbrook.co.uk
Phone: 01279 261461

If you have any questions about this policy or how we handle your data, please contact us using the details above.

2. Information We Collect

We may collect and process the following types of personal information about you:

2.1 Information You Provide Directly

Contact details: Name, email address, phone number, postal address
Project information: Details about your kitchen, bathroom or bedroom project, including design preferences, measurements and specifications
Appointment details: Consultation booking information and preferred contact times
Correspondence: Information contained in emails, contact forms, phone calls or other communications with us
Payment information: Billing address and payment details when you purchase products or services (payment card details are processed securely by our payment provider and are not stored by us)
Marketing preferences: Your consent to receive marketing communications

2.2 Information We Collect Automatically

When you visit our website, we automatically collect:

Technical IP address, browser type and version, operating system, time zone setting, device type
Usage Pages visited, time spent on pages, navigation paths, referring website addresses
Cookies and similar technologies: Information collected through cookies as described in our Cookie Policy (see section 10)

2.3 Information From Third Parties

We may receive information about you from:

Third-party service providers: Analytics providers, advertising networks, search information providers
Trade partners: If you were referred to us by a builder, architect or other trade professional
Publicly available sources: Business directories or social media platforms (where you have made information public)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 To Provide Our Services

Process and fulfil your orders for kitchens, bathrooms and bedrooms
Schedule and conduct design consultations and site surveys
Communicate with you about your project
Coordinate installation and aftercare services

Legal basis: Performance of contract, legitimate interests

3.2 To Improve Our Business

Understand how customers use our website and services
Develop and improve our products, services and customer experience
Conduct market research and analysis
Manage and protect our business operations

Legal basis: Legitimate interests

3.3 Marketing Communications

Send you information about our products, services, offers and news (only where you have consented or where we have a legitimate interest and you have not objected)
Personalise marketing content based on your interests

Legal basis: Consent, legitimate interests

3.4 Legal and Compliance

Comply with legal obligations and regulatory requirements
Establish, exercise or defend legal claims
Prevent fraud and ensure website security

Legal basis: Legal obligation, legitimate interests

4. How We Share Your Information

We do not sell your personal data to third parties. We may share your information with:

4.1 Service Providers

Third-party companies that provide services on our behalf, including:

Website hosting and IT support
Payment processing services
Email and marketing platforms
Customer relationship management (CRM) systems
Analytics and search engine providers
Installation subcontractors and suppliers (only information necessary to complete your project)

All service providers are required to keep your information secure and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or other legal process, or to protect our rights, property or safety, or that of others.

4.3 Business Transfers

If Hunter’s Brook is acquired by or merges with another company, your information may be transferred to the new owner to ensure continuity of service.

5. International Data Transfers

Your personal information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO)
Adequacy decisions recognising equivalent data protection standards
Other legally approved transfer mechanisms

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

Customer records: 7 years after project completion (for warranty, legal and accounting purposes)
Marketing consent: Until you withdraw consent or we determine the data is no longer relevant
Website analytics: Typically 26 months
Enquiries not converted to customers: Up to 2 years

After these periods, we will securely delete or anonymise your data unless we are legally required to retain it longer.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction, including:

Secure Socket Layer (SSL/TLS) encryption for data transmission
Password protection and access controls
Regular security assessments and staff training
Secure storage of physical records

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data in certain circumstances.
Right to Restrict Processing: Request that we limit how we use your data.
Right to Data Portability: Receive your data in a structured, commonly used format and transfer it to another organisation.
Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where we process data based on your consent, you may withdraw it at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

ICO Contact Details:
Website: https://ico.org.uk/
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

To exercise any of these rights, please contact us at sales@huntersbrook.co.uk.

9. Marketing Communications

We may send you marketing communications about our products, services and special offers by email, post or phone if:

You have provided consent, or
You are an existing customer and we are marketing similar products/services (and you have not opted out)

You can opt out at any time by:

Clicking the “unsubscribe” link in any marketing email
Contacting us at sales@huntersbrook.co.uk or 01279 261461
Writing to us at Unit 2B, St James Centre, East Rd, Temple Fields, Harlow CM20 2SX, UK

10. Cookies

Our website uses cookies to improve your browsing experience and analyse site usage. Cookies are small text files stored on your device.

Types of Cookies We Use:

Essential cookies: Necessary for the website to function
Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
Marketing cookies: Track visitors across websites to display relevant advertisements

You can manage cookie preferences through your browser settings. For more information, see our separate Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Children’s Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new “Last updated” date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Hunter’s Brook
Unit 2B, St James Centre, East Rd, Temple Fields, Harlow CM20 2SX, UK
Email: sales@huntersbrook.co.uk
Phone: 01279 261461